Campbell Cloud

Data ingest and alerting delays

2026-04-16T14:00:00+00:00

Incident Details:

Start Date and Time: April 16 @ 08:00 MDT

Impact on Services: We are currently experiencing data ingest delays for a subset of stations in CampbellCloud, as well as delays in alert delivery. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Support: Our support team will be available to address any questions or concerns you may have during the outage period. You can reach them via support@campbellcloud.io. Continue to check our status page during the outage for the latest information.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issues. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.

Thank you for your cooperation. If you have any questions or need further clarification, please don't hesitate to contact us. If you encounter any issues with our service that are not reflected on this status page, please report them to our support team at support@campbellcloud.io.

CampbellCloud: Alerts issue

2026-04-13T00:45:00+00:00

Incident Details:

Start Date and Time: April 12, 2026 @ 6:45PM
End Date and Time: April 13, 2026 @ 9:30AM

Impact on Services: Alerts are not functioning as expected. Our team is working diligently to ensure service(s) are operational as quickly as possible.

CampbellCloud: Data ingestion issue

2026-04-11T22:40:00+00:00

Incident Details:

Start Date and Time: April 11, 2026 @ 4:40PM
End Date and Time: April 13, 2026 @ 9:30AM

Impact on Services: Data ingestion for some stations is currently delayed. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Data ingest delays

2026-04-08T07:00:00+00:00

Incident Details:

Start Date and Time: April 8, 2026 @ 01:00 MDT
End Date and Time: April 8, 2026 @ 13:45 MDT

Impact on Services: We have detected an issue where data ingest for a subset of stations is delayed. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Campbell Cloud: Outage

2026-04-03T03:00:00+00:00

Incident Details:

Start Date and Time: April 2 2026 @ 9:00PM
Start Date and Time: April 6 2026 @ 7:00AM

Impact on Services: A server outage has affected data and image collections. Our team is working diligently to ensure service(s) are operational as quickly as possible.

CampbellCloud: Station pages not loading

2026-03-29T16:00:00+00:00

Incident Details:

Start Date and Time: March 29, 2026 @ 10:00AM MDT
End Date and Time: March 30, 2026 @ 9:00AM MDT

Impact on Services: Station pages are not currently loading in the CampbellCloud. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Campbell Cloud: Image update issues

2026-03-02T18:00:00+00:00

Incident Details:

Start Date and Time: March 2, 2026 @ 11:00am MST
End Date and Time: March 2, 2026 @ 13:30am MST

Impact on Services: We are currently experiencing an issue updating images in the Campbell Cloud . Our team is working diligently to ensure service(s) are operational as quickly as possible.

Scheduled Maintenance: Data and Image Collection affected

2026-01-22T15:31:31+00:00

Maintenance Details:

Start Date and Time: Wednesday January 28, 2026, @ 5:00 PM MST
End Date and Time: Wednesday January 28, 2026, @ 9:00 PM MST

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on January 28, 2026, we will be performing scheduled maintenance on our data & image collection services. During the 4 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Scheduled Maintenance: Data and Image Collection affected

2026-01-16T15:34:21+00:00

Maintenance Details:

Start Date and Time: Wednesday January 21, 2026 @ 7:00AM MST
Start Date and Time: Wednesday January 21, 2026 @ 8:00AM MST

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on January 21, 2026 we will be performing scheduled maintenance on our data & image collection services. During the 1 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Scheduled Maintenance: Data and Image Collection affected

2026-01-16T15:29:13+00:00

Maintenance Details:

Start Date and Time: Monday January 19, 2026 @ 7:00AM MST
End Date and Time: Monday January 19, 2026 @ 8:00AM MST

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on January 19, 2026 we will be performing scheduled maintenance on our data & image collection services. During the 1 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

UPDATE 1: CAMPBELLCLOUD - Station pages and menus are not loading

2026-01-06T17:00:00+00:00

Resolved

We are currently experiencing intermittent availability issues within CAMPBELLCLOUD. Our development team has identified a fix that will require making updates to several servers within the CAMPBELLCLOUD. During these updates you may continue to see intermittent issues across various services. Please know that we are aware and working diligently to resolve. We expect the updates to be completed no later than end of business today. Feel free to contact support with any other questions.

CAMPBELLCLOUD - Station pages and menus are not loading

2026-01-06T14:00:00+00:00

Incident Details:

Start Date and Time: January 6, 2026 @ 7:00 AM MST
End Date and Time: January 6, 2026 @ 12:45 AM MST

Impact on Services: We have detected an issue where station pages and menus are not loading in the CAMPBELLCLOUD. We are also seeing issues with data exports and graphs. Our team is working diligently to ensure service(s) are operational as quickly as possible.

CAMPBELL CLOUD - Data delays

2026-01-02T14:00:00+00:00

Incident Details:

Start Date and Time: January 2, 2026 @ 7:00AM MST
End Date and Time: January 5, 2026 @ 10:00AM MST

Impact on Services: We are currently seeing data delays for some stations in the CAMPBELL CLOUD. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Campbell Cloud: Performance issues and data delays

2025-11-18T14:00:00+00:00

Incident Details:

Start Date and Time: November 18 @ 7:00AM MST
End Date and Time: November 18 @ 2:00PM MST

Impact on Services: We are currently experiencing performance issues and data delays for some stations in the Campbell Cloud.

The Campbell Cloud is inaccessible due to an AWS outage

2025-10-29T13:15:00+00:00

Incident Details:

Start Date and Time: October 29 @ 07:15 MDT
End Date and Time: October 29 @ 08:15 MDT

Impact on Services: The Campbell Cloud is currently inaccessible due to an Amazon Web Services (AWS) outage.

Scheduled Maintenance: Data and Image Collection affected

2025-09-03T16:04:57+00:00

Maintenance Details:

Start Date and Time: Thursday, September 11, 2025 @ 5:00 PM MDT
End Date and Time: Thursday, September 11, 2025 @ 9:00 PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on September 11 we will be performing scheduled maintenance on our data & image collection services. During the 4 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

GOES ingest delays

2025-08-22T10:00:00+00:00

Incident Details:

Start Date and Time: August 22, 2025 @ 04:00 MDT
End Date and Time: August 26, 2025 @ 17:00 MDT

Impact on Services: GOES data ingest is delayed. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Scheduled Maintenance: Data and Image Collection affected

2025-08-11T22:51:45+00:00

Maintenance Details:

Start Date and Time: August 21, 2025 @ 6:00PM MDT
End Date and Time: August 21, 2025 @ 9:00PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on August 21, 2025 we will be performing scheduled maintenance on our data & image collection services. During the 3 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Certificate error

2025-07-07T04:00:00+00:00

Incident Details:

Start Date and Time: July 6, 2025 @ 22:00 MDT
End Date and Time: July 7, 2025 @ 08:15 MDT

Impact on Services: Users are unable to access the CampbellCloud login page or retrieve bearer tokens via API. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Scheduled Maintenance: Data and Image Collection affected

2025-06-25T17:36:37+00:00

Maintenance Details:

Start Date and Time: June 26, 2025 @ 17:00 MDT
End Date and Time: June 26, 2025 @ 20:00 MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on Thursday June 26, 2025 we will be performing scheduled maintenance on our data & image collection services. During the 3 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Scheduled Maintenance: Data and Image Collection affected

2025-06-19T15:26:47+00:00

Maintenance Details:

Start Date and Time: June 24, 2025 @ 17:00 MDT
End Date and Time: June 24, 2025 @ 19:00 MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on June 24, 2025 we will be performing scheduled maintenance on our data & image collection services. During the 2-hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Scheduled Maintenance: Data and Image Collection affected

2025-06-12T21:23:25+00:00

Maintenance Details:

Start Date and Time: Tuesday June 17 5:00 PM MDT
End Date and Time: Tuesday June 17 9:00 PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on Tuesday June 17 we will be performing scheduled maintenance on our data & image collection services. During the 4 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Update 1: Campbell Cloud: Data ingest delays and Images not displaying.

2025-04-25T21:00:00+00:00

Update 1: Images are now displaying in the Campbell Cloud.

Campbell Cloud: Data ingest delays and Images not displaying.

2025-04-25T14:00:00+00:00

Incident Details:

Start Date and Time: April 25, 2025 @ 8:00AM MDT
End Date and Time: April 28, 2025 @ 10:00AM MDT

Impact on Services: Data ingest may be delayed for some stations. The image display issue has been resolved. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Campbell Cloud: Data ingest delays and performance issues: Resolved

2025-04-08T14:30:00+00:00

We continue to see data ingest delays and performance issues. API calls may return errors and pages may be slow to load. Thank you for your patience as we work to resolve these issues.

Campbell Cloud: Data ingest delays and performance issues

2025-04-05T17:00:00+00:00

Incident Details:

Start Date and Time: April 5, 9PM MDT
End Date and Time: April 8, 4PM MDT

Impact on Services: We are currently seeing data ingest delays. Pages may also be slow to load. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Scheduled Maintenance: Data and Image Collection affected

2025-03-25T22:48:18+00:00

Maintenance Details:

Start Date and Time: Monday March 31, 2025 @ 5:00PM MDT
End Date and Time: Monday March 31, 2025 @ 11:00PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on Monday March 31, 2025 we will be performing scheduled maintenance on our data & image collection services. During the 6 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Image ingest delayed

2025-03-18T04:00:00+00:00

Incident Details:

Start Date and Time: March 17, 2025 @ 22:00MDT
End Date and Time: March 18, 2025 @ 08:15MDT

Impact on Services: We are currently experiencing delays with image ingest into CampbellCloud. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Scheduled Maintenance: Data and Image Collection affected

2025-03-17T21:14:29+00:00

Maintenance Details:

Start Date and Time: Wednesday March 26, 2025 @ 1:00PM MDT
End Date and Time: Wednesday March 26 2025 @ 5:00PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on Wednesday March 26, 2025, we will be performing scheduled maintenance on our data & image collection services. During the 4 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Intermittent data/image ingest delays

2025-03-14T12:30:00+00:00

Incident Details:

Start Date and Time: March 14, 2025 @ 06:30MDT
End Date and Time: March 14, 2025 @ 16:15MDT

Impact on Services: We are currently experiencing intermittent data/image ingest delays affecting a subset of stations in the CampbellCloud platform. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Data and image collection delays affecting some stations - Update 2

2025-03-07T22:45:00+00:00

Update 2:

We continue to experience intermittent data and image collection delays affecting some stations. As we work towards a final solution, we have implemented measures to mitigate the impact on clients.

We apologize for the inconvenience as we continue to work to resolve these issues.

Issue resolved 3/12/2025 @ 8:00MDT

Data and image collection delays affecting some stations - Update 1

2025-03-06T15:00:00+00:00

Update 1:

We are still experiencing data and image collection delays affecting some stations.

We apologize for the inconvenience as we work to resolve these issues.

Issue resolved 3/12/2025 @ 8:00MDT

Data and image collection delays affecting some stations

2025-03-03T20:15:00+00:00

Incident Details:

Start Date and Time: March 3rd, 2025 @ 13:15MST
End Date and Time: March 12, 2025 @ 8:00MDT

Impact on Services: We are currently experiencing data and image collection delays for some stations. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Scheduled Maintenance: Data and Image Collection affected

2025-02-26T22:04:47+00:00

Maintenance Details:

Start Date and Time: Wednesday March 12, 2025 @ 1:00PM MDT
End Date and Time: Wednesday March 12, 2025 @ 5:00PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on Wednesday March 12, 2025 we will be performing scheduled maintenance on our data & image collection services. During the 4 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Campbell Cloud Outage/Performance Issues

2025-01-15T07:00:00+00:00

Incident Details:

Start Date and Time: 1/15/2025 @ 12:00AM MST
Update: 1/15/2025 @ 3:30PM MST - The Cloud is currently inaccessible.
Update: 1/16/2025 @ 8:00AM MST - The Cloud is accessible and apps are loading as expected. Still seeing some delays in data processing.
End Date and Time: 1/20/2025 @ 10:00AM MST

Impact on Services: Station pages, including maps, and application may be slow to load. Our team is working diligently to ensure service(s) are operational as quickly as possible.

MQTT data not ingesting

2025-01-07T06:00:00+00:00

Incident Details:

Start Date and Time: January 6, 2025 @ 23:00

Impact on Services: Data ingest from MQTT data sources has stopped. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Campbell Cloud - Delays in data ingest

2024-12-10T05:30:00+00:00

Incident Details:

Start Date and Time: 12/9/2024 @ 11:30 PM MST
End Date and Time: 12/10/2024 @ 3:00 PM MST

Impact on Services: Data ingest for some stations is currently delayed. Our team is working diligently to ensure service(s) are operational as quickly as possible.

We sincerely apologize for any inconvenience.

Campbell Cloud Outage - Data ingest delays and instability

2024-12-09T16:00:00+00:00

Incident Details:

Start Date and Time: 12/06/2024 8:00 PM MST
End Date and Time: 12/09/2024 2:00 PM MST

Impact on Services: We are seeing delays in data ingestion and instability with loading pages in the portal.

We sincerely apologize for any inconvenience.

Campbell Cloud - Data ingest delays - Update

2024-11-13T17:00:00+00:00

The data ingest issue has been resolved.

Campbell Cloud - Data ingest delays

2024-11-11T01:00:00+00:00

Incident Details:

Start Date and Time: 11/10/2024 @ 6pm MDT
End Date and Time: 11/13/2024 @10am MDT

Impact on Services: There is currently a delay with data ingestion for some stations. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Performance Issues

2024-08-31T04:30:00+00:00

Incident Details:

Start Date and Time: 8/30/2024 @ 22:30 MDT
Resolved Date and Time: 9/03/2024 @ 11:00 MDT

Impact on Services: We are seeing performance issues with pages/applications loading slower than expected. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Scheduled Maintenance: Data and Image Collection affected

2024-08-29T16:14:59+00:00

Maintenance Details:

Start Date and Time: September 3, 2024 @ 10AM MDT
End Date and Time: September 3, 2024 @ 3PM MDT

Update: The maintenance window has been extended to 3pm

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on September 3, 2024 we will be performing scheduled maintenance on our data & image collection services. During the 3 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Some apps are unresponsive or returning errors

2024-07-15T14:00:00+00:00

Incident Details:

Start Date and Time: July 15, 2024 @ 08:00 MDT
End Date and Time: July 15, 2024 @ 08:45 MDT

Impact on Services: We are currently experiencing an issue where some apps are unresponsive or returning error messages. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Data for some stations not updating

2024-07-13T06:30:00+00:00

Incident Details:

Start Date and Time: July 13 @ 00:30 MDT
End Date and Time: July 16 @ 13:15MDT

Impact on Services: Data for some stations is not updating as expected. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Some WeatherBrain stations experiencing data delays

2024-05-18T11:00:00+00:00

Incident Details:

Start Date and Time: May 18th at 5:00am MDT
End Date and Time: May 21st at 1:15pm MDT

Impact on Services: We have detected data delays affecting some WeatherBrain stations. Data pushes have been restored; however, due to the nature of the issue some stations did not record sensor data during the time window where the issue took place.

Data & image ingest delays affecting some stations

2024-04-16T14:00:00+00:00

Incident Details:

Start Date and Time: April 16, 2024 @ 08:00 MDT
End Date and Time: April 16, 2024 @ 14:30 MDT

Impact on Services: Some stations are being affected by a delay in data ingest. Our team is working diligently to ensure service(s) are operational as quickly as possible.

Data ingest delays & some apps not loading intermittently

2024-04-15T14:50:00+00:00

Incident Details:

Start Date and Time: April 15, 2024 @ 08:50MDT
End Data and Time: April 15, 2024 @ 12:00MDT

Impact on Services: We are currently experiencing data ingest delays. Additionally, some apps are not loading as expected. Our team is working diligently to ensure service(s) are operational as quickly as possible.

The security certificate error in the Campbell Cloud has been resolved.

2024-04-11T06:00:00+00:00

Incident Details:

Start Date and Time: April 11 2024 @ 00:00 MDT
End Data and Time: April 11 2024, @ 11:00 MDT

Impact on Services: We currently have a Security Certificate Error affecting access to the Campbell Cloud. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Scheduled Maintenance: Wednesday April 10, 2024 @ 12:00 PM MDT

2024-03-28T14:42:00+00:00

Maintenance Details:

Start Date and Time: April 10, 2024 @ 12:00PM MDT
End Date and Time: April 10, 2024 @ 3:00PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on April 10, 2024 we will be performing scheduled maintenance on our data & image collection services. During the 3 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Scheduled Maintenance: Tuesday April 9, 2024 @ 12:00 PM MDT

2024-03-25T20:42:08+00:00

Maintenance Details:

Start Date and Time: April 9, 2024 @ 12:00PM MDT
End Date and Time: April 9, 2024 @ 2:00PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on April 9, 2024 we will be performing scheduled maintenance on our data & image collection services. During the 2 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Scheduled Maintenance: Data and Image Collection affected

2024-03-20T13:47:38+00:00

Maintenance Details:

Start Date and Time: March 22, 2024 @ 17:00MDT
End Date and Time: March 22, 2024 @ 22:00MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on March 22, 2024 we will be performing scheduled maintenance on our data & image collection services. During the 5 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Data ingest delays

2024-03-16T09:00:00+00:00

Incident Details:

Start Date and Time: March 16 @ 03:00MDT
End Date and Time: March 16 @ 14:00MDT

Impact on Services: We are experiencing delays with data ingest for a subset of stations in Campbell Cloud. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Data ingest for the Campbell Cloud has resumed.

2024-03-06T17:30:00+00:00

Incident Details:

Start Date and Time: March 6, 2024 @ 10:30AM MST
End Date and Time: March 6, 2024 @ 11:30AM MST

Impact on Services: Data collections in the Campbell Cloud have stopped. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

The Campbell Cloud is now accessible.

2024-03-04T08:30:00+00:00

Incident Details:

Start Date and Time: March 04 @ 1:30 AM MST
Resolved Date and Time: March 5 @ 9:00 AM MST

Impact on Services: The Campbell Cloud is currently inaccessible. Data collections may also be behind for some stations. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

*** UPDATE 1: March 4, 2024 2:00 PM MST - The Campbell Cloud Portal is back online. We are currently monitoring intermittent performance issues as services are brough back to their expected state. Data is currently ingesting as expected. ***

The data ingest issue has been resolved.

2024-02-29T18:40:00+00:00

Incident Details:

Start Date and Time: February 29 @ 11:40 AM MST
Resolved Date and Time: February 29 @ 1:30 PM MST

Impact on Services: Data ingest for the Campbell Cloud has ceased. Our team is working diligently to ensure service(s) are operational as quickly as possible.

CAMPBELL CLOUD - Scheduled Maintenance : February 20, 2024

2024-02-16T23:09:56+00:00

Maintenance Details:

Start Date and Time: Tuesday February 20 @ 5:00PM MST
End Date and Time: Tuesday February 20 @ 10:00PM MST

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on February 20, 2024 we will be performing scheduled maintenance on our data & image collection services. During the 5hr maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Data ingest delays

2024-02-09T00:00:00+00:00

Incident Details:

Start Date and Time: Feb. 8, 2024 @ 17:00MST
End Date and Time: Feb. 12, 2024 @ 11:00MST

Impact on Services: We are currently experiencing data ingest delays for some stations. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

*** UPDATE 1: FEB. 9, 2024 2 10:00 -- Data ingest has stabilized and current data is being ingested as expected. We are currently working to back-fill some data gaps that were created while we experienced ingest delays. ***

Delayed camera image updates

2024-02-08T18:30:00+00:00

Incident Details:

Start Date and Time: Feb. 8, 2024 @ 11:30MST
End Data and Time: Feb. 9, 2024 @ 18:30MST

Impact on Services: We are currently experiencing delays updating camera images. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Delayed camera image updates

2024-02-07T14:00:00+00:00

Incident Details:

Start Date and Time: Feb. 7, 2024 @ 07:00MST
End Date and Time: Feb. 7, 2024 @ 08:55MST

Impact on Services: We are currently experiencing delays updating camera images. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Delayed camera image updates

2024-02-05T12:00:00+00:00

Incident Details:

Start Date and Time: Feb. 5, 2024 @ 05:00MST
End Date and Time: Feb. 5, 2024 @ 09:30MST

Impact on Services: We are currently experiencing delays updating camera images. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Overall performance issues with the Campbell Cloud.

2024-01-12T15:00:00+00:00

Update 2:

We are still working to resolve performance issues with the Campbell Cloud.
We apologize for the inconvenience.

Overall performance issues with the Campbell Cloud.

2024-01-11T16:00:00+00:00

Update 1:

We continue to see performance issues with the Campbell Cloud.
We apologize for the inconvenience.

Overall performance issues with the Campbell Cloud.

2024-01-10T21:30:00+00:00

Incident Details:

Start Date and Time: 01/10/2024 @ 14:30 MST
Resolved: 01/15/24 @ 08:00 MST

Impact on Services: We are currently seeing performance issues with the Campbell Cloud. Applications and menus may not load. Map pins and data may be behind.

The Campbell Cloud is currently inaccessible.

2024-01-04T22:00:00+00:00

Update 2:

Some graphs and applications may be slow to load.
Data may be slow to update.
We apologize for the inconvenience.

The Campbell Cloud is currently inaccessible.

2024-01-03T18:00:00+00:00

Update 1:

Services are being restored. Some graphs may be slow to load.
We apologize for the inconvenience.

The Campbell Cloud is currently inaccessible.

2024-01-03T16:00:00+00:00

Incident Details:

Start Date and Time: January 3, 2024 @ 9:00 MST
Resolved: January 5, 2024 @ 9:00 MST

Impact on Services: Although the login is functional the Campbell Cloud is currently inaccessible.

Delay in data collections and data gaps for some stations from 12/23/2023

2024-01-02T18:00:00+00:00

Update 1:

Our support teams are working to backfill any data gaps.
We apologize for any inconvenience.

Delay in data collections and data gaps for some stations.

2023-12-23T07:00:00+00:00

Incident Details:

Start Date and Time: December 23 @ 00:00 MST

Impact on Services: We are seeing delays in data collections and data gaps on some stations. The data gaps will be backfilled once the issue is resolved.

Map pins, Map Bubbles, Network Summary Pages, and Local Condition Tiles are out of date.

2023-12-20T22:00:00+00:00

Incident Details:

Start Date and Time: December 20, 2023 @ 15:00 MST
Resolved December 20, 2023 @ 16:45 MST

Impact on Services: Map pins, Map Bubbles, Network Summary pages, and Local Condition Tiles are currently out of date. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Data for some stations is currently behind. We are currently working to resolve this issue.

2023-12-19T15:00:00+00:00

Incident Details:

Start Date and Time: December 18, 2023 @ 23:15 MST
Resolved December 19, 2023 @ 09:15 MST

Impact on Services: Data for some stations is currently behind. Our team is working diligently to ensure services are operational as quickly as possible.

CAMPBELL CLOUD - Scheduled Maintenance : December 18, 2023

2023-12-18T21:30:00+00:00

Update 3:

The scheduled maintenance has been completed and the Campbell Cloud platform is back online.
Thank you for your patience and understanding.

CAMPBELL CLOUD - Scheduled Maintenance : December 18, 2023

2023-12-18T21:00:00+00:00

Update 2:

The Campbell Cloud platform is coming back online. Some apps may not be loading as expected at this time.
Data ingest has resumed.

CAMPBELL CLOUD - Scheduled Maintenance : December 18, 2023

2023-12-18T20:25:00+00:00

Update 1:

Due to unforeseen delays, the maintenance window is being extended by 1 hour. The new end date and time is Monday December 18, 2023 @ 2:30PM MST.
We apologize for any inconvenience.

CAMPBELL CLOUD - Scheduled Maintenance : December 18, 2023

2023-12-18T17:30:00+00:00

Maintenance Details:

Start Date and Time: Monday December 18, 2023 @ 10:30AM MST
End Date and Time: Monday December 18, 2023 @ 1:30PM MST

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on December 18 we will be performing scheduled maintenance on a Campbell Cloud server. During the 3 hour maintenance window, login access to the Campbell Cloud platform will continue to function as expected; however, most functionality will be offline. Image handling and measurement updates will be delayed during the maintenance window and will be updated once the maintenance has been completed.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

CAMPBELL CLOUD - Scheduled Maintenance : December 18, 2023

2023-12-06T18:01:52+00:00

Maintenance Details:

Start Date and Time: Monday December 18, 2023 @ 10:30AM MST
End Date and Time: Monday December 18, 2023 @ 1:30PM MST

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on December 18 we will be performing scheduled maintenance on a Campbell Cloud server. During the 3 hour maintenance window, login access to the Campbell Cloud platform will continue to function as expected; however, most functionality will be offline. Image handling and measurement updates will be delayed during the maintenance window and will be updated once the maintenance has been completed.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Delay in data collections for some stations

2023-09-27T12:00:00+00:00

Incident Details:

Start Date and Time: September 27, 2023 @ 6:00AM
End Date and Time : September 27, 2023 @ 12:45PM

Impact on Services: We are currently experiencing an issue that is causing a delay in data collections for some stations.

CAMPBELL CLOUD - Scheduled Maintenance : September 29, 2023

2023-09-26T18:05:56+00:00

Maintenance Details:

Start Date and Time: Friday September 29, 2023 @ 5:00PM MDT
End Date and Time: Friday September 29, 2023 @ 10:00PM MDT

Impact on Services:

As part of our ongoing efforts to improve the Campbell Cloud experience, on Friday September 29, 2023 we will be performing scheduled maintenance on our data & image collection services. During the 5 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable.

Support:

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window. Continue to check our status page during the maintenance window for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your patience and understanding. If you have any questions or need further clarification, or if you encounter any issues with our service that are not reflected on this status page, please contact our support team at support@campbellcloud.io.
We will keep this status post updated with any new information.

Gen.1: Intermittent data ingest & app issues

2023-09-22T17:00:00+00:00

Incident Details:

Start Date and Time: 09/22/2023 @ 11:00MDT
End Date and Time: 09/22/2023 @ 14:00MDT

Impact on Services: We are currently experiencing intermittent data ingest delays for a small subset of stations, as well as a failure to load Gen.1 apps as expected. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Intermittent Server and Authentication Errors.

2023-09-14T14:00:00+00:00

Incident Details: Start Date and Time: 09/14/2023 @ 08:00MDT Resolved: 09/14/2023 @ 11:25MDT

Impact on Services: We are currently seeing intermittent server and authentication errors in the Campbell Cloud. Our team is working diligently to ensure services are operational as quickly as possible.

Action Required: No action is required on your part.

Bell cellular connectivity issues

2023-09-12T05:25:00+00:00

Incident Details: Start Date and Time: 09/11/2023 @ 23:25MDT End Date and Time: 09/13/2023 @10:40MDT.

Incident Update #1 - 09/12/2023 @ 11:20MDT Communications have been regained with some of the affected stations. We continue to work on re-establishing communications with the remaining stations.

Incident Update #2 - 09/12/2023 @ 15:20MDT Communications have been regained with most of the affected stations. We continue to work on re-establishing communications with the remaining stations.

Impact on Services: A subset of stations that use the Bell cellular network have been impacted by maintenance performed by the cellular carrier, resulting in a loss of communication. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

GOES data collection not taking place as expected

2023-09-07T22:30:00+00:00

Incident Details: Partial outage 09/07/23 @ 16:30MDT, Resolved 09/08/23 @ 08:30MDT

Impact on Services: GOES data collections are not taking place as expected. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Data ingest failure for some MQTT stations

2023-09-06T21:00:00+00:00

Incident Details: Partial outage 09/06/23 @ 15:00MDT, Resolved 09/07/23 @ 10:30MDT

Impact on Services: We have detected an issue where data ingest for a subset of MQTT station is failing. Our team is working diligently to ensure (service(s) are operational as quickly as possible.

Partial outage affecting data collections and apps (Resolved)

2023-09-01T15:30:00+00:00

Incident Details: Partial outage 9/1/2023 09:30 MDT, Resolved 9/1/2023 12:10 MDT

Impact on Services: We are experiencing a partial outage for data ingestion and loading of applications. Our team is working diligently to ensure services are operational as quickly as possible.

Action Required: There is no action required on your part.

Support: Our support team will be available to address any questions or concerns you may have during the outage period. You can reach them via support@campbellcoud.io. Continue to check our status page during the outage for the latest information.

Our monitoring metrics service is currently down. Please note this will not affect access to the Campbell Cloud or data collections.

2023-09-01T14:34:00+00:00

Slow or unexpected activity detected. Please note this will not affect access to the Campbell Cloud or data collections.

Delays in data collections

2023-08-09T06:00:00+00:00

The data collection delay issue has been resolved.

The CAMPBELL CLOUD is now accessible

2023-07-26T12:30:00+00:00

The CAMPBELL CLOUD is now accessible.

Scheduled Maintenance - Campbell Cloud Data Ingestion - July 12, 2023 - 10:00MDT to 14:00MDT

2023-07-12T16:00:00+00:00

Maintenance has been completed without incident.

Scheduled Maintenance - Campbell Cloud Data Ingestion - July 12, 2023 - 10:00MDT to 14:00MDT

2023-07-05T14:02:44+00:00

As part of our ongoing efforts to improve the Campbell Cloud experience, on Wednesday, July 12th, 2023 we will be performing scheduled maintenance on our data ingestion processes between 10:00MDT and 14:00MDT. During this 4 hour maintenance window, data collection for some stations may be intermittently and briefly affected. Our support and engineering teams will be actively monitoring the platform to ensure any intermittent issues that occur during the maintenance are restored. We will keep this status post updated with any new information. Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

We are currently experiencing intermittent data ingest delays.

2023-06-09T06:05:00+00:00

We are currently experiencing intermittent data ingest delays. Our team is working to resolve the issue.

The CAMPBELL CLOUD is currently inaccessible

2023-06-05T23:00:00+00:00

The CAMPBELL CLOUD is now accessible.

We are currently experiencing intermittent data ingest delays

2023-06-01T10:00:00+00:00

We are currently experiencing intermittent data ingest delays. Our team is working to resolve the issue.

Delays in camera image updates

2023-05-23T16:00:00+00:00

Camera images are delayed in Campbell Cloud.

SAA images are behind. We are currently looking into this issue.

2023-05-18T06:00:00+00:00

SAA images are behind. We are currently looking into this issue.

Data & image delays

2023-05-10T01:00:00+00:00

The emergency maintenance was completed on scheduled; however, data and image ingest into Campbell Cloud did not resume as expected. We are currently investigating this issue.

** This issue was resolved at approximately 22:15MDT on May 9th. Data and images have been ingesting into Campbell Cloud as expected since that time.

CAMPBELL CLOUD Emergency Maintenance / Maintenance d'urgence CAMPBELL CLOUD

2023-05-09T21:39:29+00:00

There has been a hardware failure within a core storage platform related to CAMPBELL CLOUD. Our infrastructure is still operating as expected. As a result, we will be performing emergency maintenance to resolve the issue in short order to ensure the failure does not have additional impacts. Under normal circumstances, preventative maintenance would be scheduled; however, this issue has been deemed critical due to its potential impact. As a result, we are unable to provide our usual advanced notice of upcoming maintenance. Our CAMPBELL CLOUD support teams will be coordinating and performing the required maintenance on CAMPBELL CLOUD today, Tuesday May 9, 2023 from 5:00PM to 7:00PM (MDT). Access to the CAMPBELL CLOUD platform will continue to function as expected. Some functionality including that of image handling and measurement updates will be delayed during the maintenance window but will continue to flow and get updated once the maintenance has been completed.

Une panne matérielle s'est produite au sein d'une plateforme de stockage centrale liée à CAMPBELL CLOUD. Notre infrastructure fonctionne toujours comme prévu. Par conséquent, nous allons effectuer une maintenance d'urgence pour résoudre le problème dans les plus brefs délais afin de s'assurer que la panne n'a pas d'impact supplémentaire. Dans des circonstances normales, une maintenance prévue serait programmée. Cependant, ce problème a été jugé critique en raison de son impact potentiel. Par conséquent, nous ne sommes pas en mesure de fournir notre préavis habituel pour la maintenance à venir. Nos équipes de support CAMPBELL CLOUD coordonneront et effectueront la maintenance requise sur CAMPBELL CLOUD aujourd'hui, mardi le 9 mai 2023 de 17h00 à 19h00 (HAR). L'accès au portail CAMPBELL CLOUD ne sera pas affecté. Certaines fonctionnalités, y compris celles de la gestion des images et des mises à jour des données, seront retardées pendant la fenêtre de maintenance, mais seront mises à jour une fois la maintenance terminée.

Images for some stations in the Campbell Cloud may be delayed.

2023-05-03T17:00:00+00:00

Images for some stations in the Campbell Cloud may be delayed. We thank you for your patience as we work to resolve the issue.

The CAMPBELL CLOUD is intermittently inaccessible

2023-03-26T10:00:00+00:00

The accessibility issue is now resolved.

The CAMPBELL CLOUD is currently inaccessible

2023-03-23T06:00:00+00:00

The CAMPBELL CLOUD is accessible.

Data ingestion into the Campbell Cloud is currently delayed.

2023-03-22T11:00:00+00:00

Data ingestion into the Campbell Cloud is currently delayed. We are currently working to resolve this issue.

GOES Scheduled Service Outage / Interruption du Service GOES (03/20/2023 - 03/24/2023)

2023-03-10T20:05:56+00:00

We have been notified by the GOES DCS Customer Service team at the NOAA Satellite Operations Facility that they will be performing scheduled hardware maintenance related to the GOES DCS equipment from March 20 - 24, 2023. This will result in a service outage during this time. Access to the Campbell Cloud platform will continue to function as expected. However, due to the planned maintenance, scheduled data collections using the GOES platform may be missed as maintenance is performed.

Nous avons été informés par l'équipe du service à la clientèle GOES DCS au NOAA Satellite Operations Facility qu'ils effectueront une maintenance planifiée liée à l'équipement GOES DCS du 20 au 24 mars 2023. Cela entraînera une interruption de service à ces dates. L'accès au portail Campbell Cloud ne sera pas affecté. Cependant, en raison de la maintenance planifiée, les collectes de données programmées utilisant la plateforme GOES pourraient être manquées pendant la maintenance.

Campbell Cloud platform instability

2023-03-03T22:00:00+00:00

We are currently experiencing issues within the Campbell Cloud environment where apps are not loading as expected, data ingest for some stations is delayed and API calls are failing to return data.

Multiple applications are returning errors. Potential for delayed data or images.

2023-02-02T12:30:00+00:00

Multiple applications are returning errors. Potential for delayed data or images. We are currently working to resolve this issue.

The Campbell Cloud is currently returning an error 404.

2023-01-29T07:00:00+00:00

The error 404 issue has been resolved.

Scheduled Maintenance - Campbell Cloud Data & Image Collection - January 4, 2023 - 18:00MST to 19:00MST

2023-01-03T20:15:06+00:00

As part of our ongoing efforts to improve the Campbell Cloud experience, on Wednesday, January 4th, 2023 we will be performing scheduled maintenance on our data & image collection services. During the 1 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable. We will keep this status post updated with any new information. Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Data for some station delayed

2022-12-22T12:00:00+00:00

Data ingest for some stations is delayed/stalled.

Errors accessing/using Campbell Cloud

2022-12-22T12:00:00+00:00

Errors are intermittently being returned when attempting to log into Campbell Cloud (either via web portal or API). Additionally, most apps within the Campbell Cloud environment are currently returning errors or not loading as expected.

Multiple apps returning errors or not loading

2022-12-10T19:00:00+00:00

Multiple apps are returning error messages or are not loading as expected.

Scheduled Maintenance - Campbell Cloud Data & Image Collection - December 7, 2022 - 18:00MST to 24:00MST

2022-12-01T20:38:36+00:00

As part of our ongoing efforts to improve the Campbell Cloud experience, on Wednesday, December 7th, 2022 we will be performing scheduled maintenance on our data & image collection services. During the 6 hour maintenance window, some stations may experience data or images collection delays; however, Campbell Cloud will remain available and useable. We will keep this status post updated with any new information. Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Errors during login

2022-11-17T16:00:00+00:00

Errors are being returned after submitting credentials during the login process. API calls are returning errors 401 & 500.

MQTT data behind

2022-11-09T06:00:00+00:00

An issue is currently occurring causing data collected via MQTT to not update as expected in Campbell Cloud.

Intermittent issues processing user credentials

2022-11-07T23:00:00+00:00

Users are intermittently receiving an error after entering their user credentials during the login process. User making API calls to Campbell Cloud to collect data are also intermittently receiving errors when requesting a bearer token.

Error during login

2022-11-04T22:30:00+00:00

We are currently investigating an issue where Campbell Cloud fails to complete the login process after submitting user credentials.

Delayed data for some stations

2022-10-28T17:00:00+00:00

Some stations are being affected by an issue causing delays in updating data.

Delayed data/images for some stations

2022-10-20T03:30:00+00:00

Some stations are being affected by an issue causing delays in updating data and/or images.

Display of current images in the Campbell Cloud may be delayed.

2022-10-15T06:00:00+00:00

Display of current images in the Campbell Cloud may be delayed. We are currently working to resolve this issue.

Some pages in the Campbell Cloud may not load intermittently and some data may be behind.

2022-09-30T10:00:00+00:00

Some pages in the Campbell Cloud may not load intermittently and some data may be behind. . We are currently investigating this issue.

Data from some stations in the CAMPBELL CLOUD is behind.

2022-09-27T07:00:00+00:00

Data from some stations in the CAMPBELL CLOUD is behind. We are currently working to resolve this issue.

Data for some stations in the CAMPBELL CLOUD may be stale or delayed

2022-08-31T22:00:00+00:00

Data for some stations in the CAMPBELL CLOUD may be stale or delayed. Our support team is currently working to resolve this issue. Thank you for you continued patience.

Delayed data ingest for some stations

2022-08-24T23:40:00+00:00

We are currently experiencing delayed data ingest for some stations.

Multiple apps/functions returning errors

2022-08-24T23:40:00+00:00

Multiple apps and functions within Campbell Cloud are currently returning errors or are not loading.

Delayed data ingest for some stations

2022-08-18T19:30:00+00:00

We are currently experiencing delayed data ingest for some stations.

Multiple apps/functions returning errors

2022-08-18T19:30:00+00:00

Multiple apps and functions within Campbell Cloud are currently returning errors.

Scheduled Maintenance - Campbell Cloud Data Collection - August 30, 2022 - 12:00MDT to 17:00MDT

2022-08-18T17:35:30+00:00

As part of our ongoing efforts to improve the Campbell Cloud experience, on Tuesday, August 30th, 2022 we will be performing scheduled maintenance on our data collection services. During the 5 hour maintenance window, some stations may experience data collection delays; however, Campbell Cloud will remain available and useable. We will keep this status post updated with any new information. Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Scheduled Maintenance - Campbell Cloud Data Ingestion - July 19, 2022 - 14:00MDT to 17:00MDT

2022-07-13T16:03:18+00:00

As part of our ongoing efforts to improve the Campbell Cloud experience, on Tuesday, July 19th, 2022 we will be performing scheduled maintenance on our data ingestion processes between 14:00MDT and 17:00MDT. During this 3 hour maintenance window, data collection for some stations may be intermittently and briefly affected. Our support and engineering teams will be actively monitoring the platform to ensure any intermittent issues that occur during the maintenance are restored. We will keep this status post updated with any new information. Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

MQTT data is not ingesting into the Campbell Cloud

2022-06-18T13:45:00+00:00

MQTT data is not ingesting into the Campbell Cloud as expected. Our team is current working to resolve this issue.

Intermittent access/timeout issues

2022-06-14T15:30:00+00:00

We are currently experiencing intermittent instances of the login page not loading and Gateway Timeout errors being returned.

MQTT data interruption

2022-06-14T06:25:00+00:00

MQTT data is not being ingested into Campbell Cloud as expected.

Intermittent access/timeout issues

2022-06-13T14:50:00+00:00

We are currently experiencing intermittent instances of the login page not loading and Gateway Timeout errors being returned.

MQTT data interruption

2022-06-13T06:15:00+00:00

MQTT data is not being ingested into Campbell Cloud as expected.

Stale data

2022-06-09T10:00:00+00:00

Data for some stations is being collected, but is not updating as expected in Campbell Cloud.

Data from some stations in the CAMPBELL CLOUD is behind.

2022-06-08T09:30:00+00:00

Data from some stations in the CAMPBELL CLOUD is behind. We are currently working to resolve this issue.

CAMPBELL CLOUD - Scheduled Maintenance :: May 15, 2022

2022-05-11T16:06:14+00:00

As part of proactive maintenance, CAMPBELL CLOUD support teams will be coordinating and performing scheduled maintenance on a server that performs data collections on Sunday May 15, 2022 from 10:00PM to 12:00AM (MDT).

Access to the CAMPBELL CLOUD platform will continue to function as expected. Some functionality including that of image handling and measurement updates will be delayed during the maintenance window but will continue to flow and get updated once the maintenance has been completed.

The maintenance window is scheduled for 2 hours.

CAMPBELL CLOUD - Scheduled Maintenance :: May 16, 2022

2022-05-11T16:03:36+00:00

As part of proactive maintenance, CAMPBELL CLOUD support teams will be coordinating and performing scheduled maintenance on a server that performs data collections on Monday May 16, 2022 from 10:00PM to 12:00AM (MDT).

The maintenance window is scheduled for 2 hours.

CAMPBELL CLOUD - Scheduled Maintenance :: May 12, 2022

2022-05-11T15:54:52+00:00

As part of proactive maintenance, CAMPBELL CLOUD support teams will be coordinating and performing scheduled maintenance on a server that performs data collections on Thursday May 12, 2022 from 10:00PM to 12:00AM (MDT).

The maintenance window is scheduled for 2 hours.

Delayed data availability

2022-04-21T13:00:00+00:00

Some stations are experiencing delayed data availability

Data for some stations is not displaying in the Campbell Cloud.

2022-04-15T18:00:00+00:00

The data display issue has been resolved.

The Campbell Cloud is currently returning an error 404.

2022-03-30T06:25:00+00:00

The issue has now been resolved.

A server is currently down causing delay in some data collections.

2022-03-13T01:30:00+00:00

Data collections have now resumed and data has been backfilled

The CAMPBELL CLOUD is currently unavailable due to a security certificate issue.

2022-03-02T16:00:00+00:00

The CAMPBELL CLOUD is now accessible. Thank you for your patience while we resolved this issue.

The CAMPBELL CLOUD is now accessible

2022-02-25T21:00:00+00:00

The CAMPBELL CLOUD is currently unavailable due to a security certificate issue.

Data collections for some stations in the CAMPBELL CLOUD is delayed

2022-01-28T11:00:00+00:00

Data collections have now resumed.

CAMPBELL CLOUD - Scheduled Maintenance :: January 21, 2022

2022-01-14T16:35:40+00:00

As part of proactive maintenance, CAMPBELL CLOUD support teams will be coordinating and performing scheduled maintenance on a server that performs data collections on Friday January 21, 2022 from 2:45PM to 7:00PM (MST).

The maintenance window is scheduled for 4.25 hours.

Data in the CAMPBELL CLOUD for some stations is not currently updating.

2021-12-17T17:30:00+00:00

Data in the CAMPBELL CLOUD is now current.

The CAMPBELL CLOUD is intermittently unavailable due to a security certificate issue.

2021-12-17T16:00:00+00:00

The CAMPBELL CLOUD is now accessible.

Station pages and Menus are not loading in the Campbell Cloud.

2021-11-29T14:00:00+00:00

Station pages and Menus are now loading in the Campbell Cloud.

Images are not displaying consistently in the Campbell Cloud.

2021-11-28T05:00:00+00:00

Images are now loading properly.

Data for some stations in the Campbell Cloud is not currently updating.

2021-11-26T18:00:00+00:00

Data is now updating for stations in the Campbell Cloud. We are currently working to backfill any data gaps. Thank you for your patience.

Data in the Campbell Cloud for most stations is not currently updating.

2021-10-25T16:45:00+00:00

Issue has been resolved.

Images are not updating in the Campbell Cloud.

2021-10-23T04:00:00+00:00

Issue has been resolved.

Camera Images are not being displayed in the Campbell Cloud. Some station data is also behind.

2021-10-01T17:00:00+00:00

Camera Images are not being displayed in the Campbell Cloud. Some station data is also behind.

WeatherBrain devices are not currently sending data to the Campbell Cloud

2021-08-26T20:30:00+00:00

WeatherBrain devices are not currently sending data to the Campbell Cloud.

The CAMPBELL CLOUD is currently inaccessible

2021-08-26T20:30:00+00:00

The CAMPBELL CLOUD is currently inaccessible

New data in the CAMPBELL CLOUD may be delayed or inaccessible at this time

2021-07-28T14:30:00+00:00

New data may be delayed or inaccessible at this time. Our team is currently working to resolve the issue. Thank you for your patience.

CAMPBELL CLOUD Scheduled Maintenance

2021-07-26T21:41:25+00:00

CAMPBELL CLOUD support teams will be coordinating and performing scheduled maintenance on the CAMPBELL CLOUD platform between Tuesday, July 27, 2021, 4:00PM and Wednesday, July 28, 2021, 8:00AM (MDT).

Periodic outages are expected within this timeframe as we perform proactive maintenance to improve our users’ experience.

As the CAMPBELL CLOUD platform continues its growth, core systems and infrastructure will be upgraded to continue to provide enhanced capabilities and reliability. Our continued improvements in all areas of our technology infrastructure is to ensure uninterrupted and secure network operations.

NO ACTION IS REQUIRED ON YOUR PART.

The maintenance window is scheduled for 16 hours.

REASON FOR PLANNED OUTAGE: Proactive network infrastructure and security maintenance ensures the security and stability of our cloud platform and operations.

MAINTENANCE WINDOW:

Start Time: Tuesday, July 27, 2021 4:00PM (MDT) End Time: Wednesday, July 28, 2021 8:00AM (MDT) Duration Window: 16 Hours

This maintenance work will be closely monitored to ensure no unplanned outages outside the scheduled window.

Images not displaying - Resolved

2021-07-16T15:03:00+00:00

Camera images are not being displayed as expected.

The CAMPBELL CLOUD is currently experiencing an outage - Resolved

2021-06-28T15:00:00+00:00

The issue has been resolved.

Stale data at some stations

2021-06-16T21:30:00+00:00

We are currently investigating an issue where collected data is not being ingested into Campbell Cloud. As a result, the collected data is not displayed in graphs, available for export or being returned via API calls.

Some images are not loading in the CAMPBELL CLOUD

2021-04-23T15:00:00+00:00

This issue has been resolved.

Data delays in the CAMPBELL CLOUD

2021-04-21T04:00:00+00:00

This issue has been resolved.

The CAMPBELL CLOUD is returning an invalid certificate error

2021-04-19T14:45:00+00:00

This issue has been resolved.

The CAMPBELL CLOUD is currently inaccessible

2021-04-15T19:22:00+00:00

The issue has been resolved.

There is currently an Login issue with the Campbell Cloud being Investigated.

2021-03-23T15:02:00+00:00

The issue has been resolved.

There is currently a display issue with measurements on WeatherBrain Stations.

2021-03-22T21:00:00+00:00

The display issue has been resolved.

Partial outage - Measurement tiles are not being displayed and Status Map issues.

2021-03-08T01:00:00+00:00

National Weather tiles are behind. Some API calls are currently not functional.

Stale data in Campbell Cloud for multiple stations

2021-02-25T07:50:00+00:00

Data is now being ingested into the Campbell Cloud.

The Campbell Cloud portal is currently experiencing an outage

2021-02-12T15:15:00+00:00

This issue has now been resolved.

Unauthorized Access error after login

2021-01-26T23:30:00+00:00

Users are receiving an "Unauthorized Access" error message after logging into the Campbell Cloud portal. Until this issue is resolved, clicking on the "return to Campbell Cloud home" link will return the user to their Campbell Cloud homepage.

Campbell Cloud Applications are returning an Error 404

2021-01-18T18:40:00+00:00

Some Campbell Cloud Applications are currently returning an Error 404

Camera Images Not Displaying

2021-01-18T15:51:00+00:00

Camera images are not being displayed on station pages.

Campbell Cloud access issues

2021-01-15T02:48:00+00:00

When attempting to access the Campbell Cloud portal a "Bad Gateway" error is being returned.

15/01/2021 - 08:21 (MST)

Access has been restored. Data is currently behind and is presently catching up.

However, images are not currently displaying. Additionally, some apps within the Campbell Cloud environment are still returning a "Bad Gateway" error. We continue to investigate these issues.

15/01/2021 - 11:07 (MST)

Data for most stations is now current.

We are still working to resolve the issues with missing images and "Bad Gateway" errors for some apps.

15/01/2021 - 14:57 (MST)

Images are now being displayed for most stations.

15/01/2021 - 16:08 (MST)

Data is now updating for all stations as it is collected.

18/01/2021 - 8:41 (MST)

Apps are loading as expected.

Campbell Cloud experience some delays on data ingestion

2021-01-11T21:00:00+00:00

There are some minor delays in data ingestion (and subsequent display in the platform). The team is monitoring this issue and will make adjustments should the situation arise.

The Campbell Cloud Portal is currently experiencing an outage

2021-01-11T14:30:00+00:00

The Campbell Cloud Portal is currently experiencing an outage and the team is working to restore service as quickly as possible.

The Campbell Cloud Portal is currently experiencing an outage

2021-01-11T05:00:00+00:00

The Campbell Cloud Portal is currently experiencing an outage

Station images not updating

2020-12-21T10:00:00+00:00

Some images being displayed on station pages are not being updated as expected. While we are actively collecting images, for some stations the new images are not being displayed within Campbell Cloud.

Data collection issues

2020-11-26T21:00:00+00:00

We have identified an issue with data collection for a small subset of stations. We are currently investigating this issue. As we work toward a full resolution, some clients may notice that the data or images for their stations are not being updated.

Data is not being ingested into the Campbell Cloud Portal

2020-11-19T00:00:00+00:00

Functionality has been restored in the Campbell Cloud Portal.

Upcoming Planned Maintenance / Maintenance planifiée à venir

2020-11-16T23:36:21+00:00

We would like to inform you of scheduled maintenance on the Campbell Cloud Platform. This maintenance will affect some portion of the platform handling image and measurement updates. Images and data may be delayed during the maintenance window but will continue to flow after the maintenance window.

During the maintenance window no service impact is expected.

Maintenance Window: • Start Time: Wednesday, November 18th, 2020 17:15 MST • End Time: Wednesday, November 18nd 2020 22:15 MST • Duration: 5 hours We will update this post as we have updates during the maintenance. Should you have any further questions, please don't hesitate to contact us at support@campbellcloud.io.

===========================================================================

Nous souhaitons vous informer de la maintenance planifiée de la plateforme Campbell Cloud. Cette maintenance affectera une partie de la plateforme qui gère la gestion des images et la mise à jour des données. Les images et les données pourraient être retardées pendant la fenêtre de maintenance mais seront mises à jour une fois la maintenance terminée.

Pendant la fenêtre de maintenance, aucun impact sur le service n'est attendu.

Fenêtre de maintenance: • Heure de début: le mercredi 18 novembre 2020 à 17h15 (HNR) • Heure de fin: le mercredi 18 novembre 2020 à 22h15 (HNR) • Durée: 5 heures Pendant la maintenance, nous publierons des mises à jour dans cet article dès qu'elles seront disponibles. Si vous avez d'autres questions, n'hésitez pas à nous contacter à support@campbellcloud.io.

Schedule Maintenance Complete - November 10, 2020 1:15:00 UTC

2020-11-10T03:28:01+00:00

The scheduled maintenance has been completed.

Should you have any further questions, please don't hesitate to contact us at support@campbellcloud.io.

Campbell Cloud maintenance issue: Intermittent service availability

2020-11-10T00:00:00+00:00

We have experienced some unexpected circumstances during the maintenance window.

To ensure the best possible client experience we are extending our maintenance window to:

Maintenance Window: Start Time: Monday, November 9th, 2020 22:30 UTC End Time: Monday, November 10th 2020 02:00 UTC Duration: 03:30 Hours

If you log in during this time you will experience intermittent service availability.

Our engineers are aware of the intermittent service availability and are doing everything they can to restore service.

We will update this post as we have updates during the maintenance.

Should you have any further questions, please don't hesitate to contact us at support@campbellcloud.io.

Campbell Cloud Schedule Maintenance

2020-11-09T21:46:19+00:00

We would like to inform you regarding maintenance on the Campbell Cloud Platform. This maintenance upgrades our platform which allows us to release new features and functionality in the future.

During the maintenance window no service impact is expected.

Maintenance Window:

Start Time: Monday, November 9th, 2020 22:30 UTC
End Time: Monday, November 9nd 2020 22:45 UTC
Duration: 15 minutes

We will update this post as we have updates during the maintenance. Should you have any further questions, please don't hesitate to contact us at support@campbellcloud.io.

Campbell Cloud Portal is down

2020-10-26T13:16:00+00:00

The Campbell Cloud Portal is currently down. There is a Bad Gateway error being returned when accessing the login screen.

The portal is now available. Some Apps are experiencing performance degradation.

Emergency, unscheduled maintenance

2020-08-20T17:00:00+00:00

We are currently performing emergency, unscheduled maintenance on the hardware that supports the Campbell Cloud infrastructure. You may experience some performance degradation or data delivery issues during this time.

Station Status Reporting Incorrectly on Status Map

2020-08-14T06:00:00+00:00

We are currently experiencing issues with the Status Map. Stations are not reporting the correct status. Many stations are being displayed as not reporting. However, we are currently receiving data from the stations and the data being graphed on the station pages is up-to-date.

Custom Data Export returning an error

2020-07-14T21:00:00+00:00

The Custom Data Export feature is currently returning an error when submitting a request.

Stale camera images | Images de caméra périmées

2020-05-29T03:00:00+00:00

Camera images are being collected, but are not currently being updated in the portal.

Les images des caméras sont collectées, mais ne sont pas actuellement mises à jour dans le portail.

Delay in data availability | Retard dans la disponibilité des données

2020-05-06T21:00:00+00:00

We are currently experiencing delays in data availability in both the portal visualizations and API calls. | Nous connaissons actuellement des retards dans la disponibilité des données dans les visualisations du portail et les appels d'API.

Camera images not updating | Les images ne sont pas à jour

2020-05-06T21:00:00+00:00

We are currently experiencing issues that are preventing newly collected images from being displayed in the Campbell Cloud portal. | Nous rencontrons actuellement des problèmes qui empêchent les images nouvellement collectées d'être affichées dans le portail Campbell Cloud.

storage.campbellcloud.io is experiencing issues

2020-05-04T16:16:00+00:00

May 4 3:31 PM MST

Resolved - Performance issues have been resolved.

May 4 10:16 AM MST

Investigating - We are investigating performance issues with storage.campbellcloud.io. All other services are reporting normally at this time.

storage.campbellcloud.io is experiencing issues

2020-04-18T06:38:00+00:00

April 18 02:16 AM MST

Resolved - Performance issues have been resolved.

April 18 12:37 AM MST

Investigating - We are investigating performance issues with storage.campbellcloud.io. All other services are reporting normally at this time.

Graphs not displaying data | Les graphiques n'affichent pas de données

2020-04-01T18:30:00+00:00

At the moment, graphs are currently returning a "No data available" message. Data is still being collected and will be available in the graphs once this issue is resolved.

À ce moment, les graphiques renvoient actuellement un message "Pas de données disponibles". Les données sont toujours en cours de collecte et seront disponibles dans les graphiques dès que ce problème sera résolu.

Campbell Cloud Performance Notice

2020-03-10T13:03:00+00:00

March 11 01:07 AM MST

Resolved - Performance issues have been resolved.

March 10 07:03 AM MST

Investigating - Some Campbell Cloud platform services are experiencing slow performance.

Campbell Cloud Platform Issues

2020-02-27T14:50:00+00:00

Resolved - This incident has been resolved.

February 27 09:25 AM MST

Investigating - Some Campbell Cloud platform services are currently unavailable.

February 27 07:50 AM MST