Incident Details:
Start Date and Time: 09/11/2023 @ 23:25MDT
End Date and Time: 09/13/2023 @10:40MDT.
Incident Update #1 - 09/12/2023 @ 11:20MDT
Communications have been regained with some of the affected stations. We continue to work on re-establishing communications with the remaining stations.
Incident Update #2 - 09/12/2023 @ 15:20MDT
Communications have been regained with most of the affected stations. We continue to work on re-establishing communications with the remaining stations.
Impact on Services:
A subset of stations that use the Bell cellular network have been impacted by maintenance performed by the cellular carrier, resulting in a loss of communication. Our team is working diligently to ensure (service(s) are operational as quickly as possible.
Support:
Our support team will be available to address any questions or concerns you may have during the outage period. You can reach them via support@campbellcloud.io. Continue to check our status page during the outage for the latest information.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issues. Your trust in our platform is of utmost importance to us, and we are committed to delivering a seamless and reliable experience.
Thank you for your cooperation. If you have any questions or need further clarification, please don't hesitate to contact us. If you encounter any issues with our service that are not reflected on this status page, please report them to our support team at support@campbellcloud.io.
